At CaptD Studio, we are committed to creating a welcoming, inclusive and supportive environment where every member feels comfortable, respected and inspired. Check out our Studio Policies below.

* Please arrive 5-10 minutes before classes! No late-comers will be allowed.

* Follow all instructor guidance at all times. You are ultimately responsible for your own safety and well-being at all times.

* Wear appropriate workout attire. Reformer Pilates requires the use of durable grip-surface accessories: grip gloves, -socks, and -towels are recommended.

* Please treat all studio equipment with care and respect. (Any damages incurred because of negligence or malicious intent will be met with legal consequences and financial repercussions.)

* Respect fellow members and staff. No discrimination towards any Capt.D Studio member or staff will be tolerated. Right of admission is reserved. Disruptive, unruly, and/or dangerous behaviour will not be tolerated.

* The studio is located on Private Premises. Please be respectful and mindful of neighbours and all properties (interior and exterior) when on the premises.

* Stop exercising immediately and notify the instructor if you experience any pain, dizziness, or intense discomfort.

By joining our community, you agree to uphold the following principles:

1. Respect Our Community

Treat fellow members, instructors and staff with kindness, courtesy and respect at all times. We celebrate people of all ages, backgrounds and fitness levels, and expect everyone to contribute to a positive and encouraging atmosphere.

2. Support a Positive Environment

Encourage others on their fitness journey and help foster a space where everyone feels welcome. Bullying, harassment, discrimination, intimidation, offensive language or inappropriate behaviour of any kind will not be tolerated.

3. Follow Instructor Guidance

Our instructors are committed to your safety and progress. Please listen carefully to all instructions, ask questions whenever you're unsure, and exercise within your own abilities. Never attempt movements or equipment modifications without instructor approval.

4. Exercise Responsibly

Always work at a pace that is appropriate for your current fitness level. If you experience pain, dizziness, shortness of breath beyond normal exertion, or any unusual discomfort, stop exercising immediately and notify your instructor.

5. Respect the Studio and Equipment

Please treat all studio equipment, facilities and amenities with care and consideration. Help us maintain a clean, organised and welcoming space by returning equipment to its designated place after use and disposing of any waste responsibly.

6. Respect the Studio Premises

CaptD Studio operates from private premises. Please be considerate of neighbouring properties by keeping noise levels to a minimum, parking responsibly, and respecting all areas of the property before, during and after your visit.

7. Help Us Maintain a Safe Environment

For the wellbeing of everyone, please inform your instructor of any injuries, medical conditions or changes to your health that may affect your participation in class. Attend classes only if you are fit to do so.

8. Protect the CaptD Experience

We reserve the right to refuse admission or discontinue a membership where behaviour is considered disruptive, abusive, unsafe, threatening, or inconsistent with the values and standards of CaptD Studio.

1. Booking & Payment

All group classes, private sessions, Saturday classes and Fit & Fun Events must be booked at least 24 hours in advance, subject to availability.

All bookings are confirmed only once full payment has been received. Proof of payment (POP) must accompany bookings where applicable.

No payment confirmation = No booking confirmation.

Bookings are allocated on a first-come, first-served basis, and spaces are limited.

2. Cancellation of Individual Bookings

Cancellations for drop-in classes, private sessions, Saturday classes and events must be submitted at least 24 hours before the scheduled session.

Eligible cancellations made within the required notice period may be refunded or, at CaptD Studio's discretion, credited towards a future booking.

Cancellations received less than 24 hours before the scheduled session, as well as failure to attend a booked session ("no-show"), are non-refundable and will result in the session being forfeited.

3. Studio Cancellations

While every effort will be made to maintain the published class schedule, Capt.D Studio reserves the right to reschedule or cancel classes due to unforeseen circumstances, instructor illness, emergencies, insufficient bookings or circumstances beyond our reasonable control.

Should this occur, affected members will be offered either:

A replacement booking;

A class credit; or

A full refund (where applicable).

4. Late Arrivals

Please arrive 5–10 minutes before your scheduled class or session.

To minimise disruptions and for the safety of all participants:

Late arrivals may not be permitted to join once a class has commenced.

Missed sessions due to late arrival will be treated as a late cancellation and are not eligible for refund or credit.

1. Booking & Payment

All group classes, private coaching sessions, Saturday classes and Fit & Fun Events must be booked at least 24 hours in advance.

Same-day bookings are not permitted.

Once your booking request has been received, Capt.D Studio will issue a secure payment link via email (or another approved electronic method).

All payments must be made electronically using the payment method provided by Capt.D Studio. Cash payments are not accepted.

2. Booking Confirmation

A booking is considered provisional until payment has been received and confirmed.

Members are required to submit a valid Proof of Payment (POP) where requested.

Your booking will only be confirmed once payment has been verified by Capt.D Studio.

Capt.D Studio cannot guarantee availability for unpaid or unconfirmed bookings.

3. Pricing

All prices are quoted in South African Rand (ZAR).

Capt.D Studio reserves the right to amend pricing, membership options and promotional offers from time to time. Any changes will not affect bookings or memberships that have already been paid for and confirmed.

4. Failed or Outstanding Payments

Bookings with outstanding or unsuccessful payments may be cancelled without notice.

Members with overdue accounts may have future bookings or membership privileges suspended until the outstanding balance has been settled.

5. Refunds

Refunds will be administered in accordance with the Capt.D Studio Booking & Cancellation Policy and Membership Terms.

At Capt.D Studio, we love celebrating our community and sharing the energy, progress and enjoyment of our classes and events. From time to time, photographs and short video clips may be taken during classes, private sessions or special events for use in Capt.D Studio's marketing and promotional materials.

These images and videos may be used on our website, social media platforms, newsletters, digital marketing campaigns and other promotional material. Your privacy is important to us, and we will always make every reasonable effort to ensure that all images and videos are respectful, appropriate and representative of the Capt.D community.

Please let us know if you would wish to be excluded from photographic and/or video materials on the day.

While every reasonable effort is made by Capt.D Studio to provide a safe, supportive and professionally supervised environment, participation in any fitness activity, including Reformer Pilates, Yoga, DanceFit, fitness classes, personal training sessions and the use of studio equipment, involves inherent risks of injury.

By participating in any activities offered by Capt.D Studio, you acknowledge and agree that:

You are participating voluntarily and understand the physical nature of exercise and its associated risks.

You confirm that, to the best of your knowledge, you are physically able to participate in the activities you have chosen and have disclosed all relevant medical conditions, injuries or health concerns that may affect your participation.

You understand that it is your responsibility to exercise within your own physical limits and to immediately stop exercising and notify the instructor should you experience pain, dizziness, shortness of breath, discomfort or any unusual symptoms.

You agree to follow all instructions provided by Capt.D Studio instructors regarding the safe use of equipment and the performance of exercises.

You understand that Capt.D Studio, its owners, instructors and staff shall not be held liable for any injury, illness, loss or damage arising from your participation, except where such loss or damage results directly from gross negligence or unlawful conduct on the part of Capt.D Studio.

You accept full responsibility for your own health, wellbeing and participation in all activities undertaken at Capt.D Studio.